Our Promise to You | Communication | Payments | Shipping | Returns
We guarantee that all items that we list are 100% authentic. We verify that all of our designer items are genuine and we never list fake or counterfeit merchandise. All of our gold and silver jewelry is tested with a Certified Niton XRF Analyzer that allows us to determine the karat purity of every item that we sell, so we can guarantee with 100% certainty that all of our gold, silver, and platinum is genuine. All of the diamonds that we sell have been authenticated and graded by a GIA trained gemologist with 35 years experience.
We are available to answer any questions Monday through Friday 9 a.m. to 5 p.m. CST. Questions sent after business hours, on weekends, or during holidays will be answered the morning of the next business day. We thrive on the positive feedback of our thousands of satisfied customers. If you are dissatisfied with your purchase in any way, please contact us and we will resolve any issue that you are having. Please do not leave negative/neutral feedback, as we guarantee we can turn any negative into a POSITIVE!
We accept PayPal payments only. Payments must be received in full within 5 days of the auction ending or an unpaid item dispute will be brought forth and the item subject to relisting, unless the buyer contacts us.
All items are shipped Monday through Friday, the day on or after payment is received. Contact us to combine shipping charges Priority Shipping is available on all sales, contact us for an Express mail quote. Items will ship via the following services depending upon the total dollar value of the sale/s. $.01-$249.99 First Class Mail (up to 11oz), then Parcel Post $250-$499.99 First Class Mail with Signature Confirmation $500-$1999.99 Priority Mail with Signature Confirmation $2000-Up Express Mail with Signature Confirmation
We offer a full refund within 14 days of delivery, if you are not 100% satisfied with your purchase. We use ebay's "Managed Returns" process. Find the listing in your purchase history, then select More Actions to select Return. Follow the on-screen instructions that will allow you to print a return postage label inexpensively. You will receive a refund within 3 days of receipt of return.
Our Promise to You | Item Condition/Grading | Communication | Payments | Shipping | Returns